Public Care Pathway

Patients & Visitors

As a third-level teaching referral hospital, Levy Mwanawasa Teaching Hospital receives patients referred from primary urban health centers, district hospitals, and emergency triage.

Accessing Medical Care

Step-by-Step Public OPD Referral Flow

Follow these steps when visiting the Outpatient Department (OPD) for non-emergency specialist consultations.

1

Referral Letter & NRC

Obtain an official referral letter from your local Urban Health Centre (UHC) or District Hospital. Bring your Zambian National Registration Card (NRC) or Passport.

2

NHIMA / Registration Counter

Present your referral letter at the Main Records & Registration Counter. NHIMA cardholders should verify membership at the designated NHIMA Helpdesk.

3

Triage & Vital Checks

Nursing staff will record vital signs (blood pressure, temperature, blood oxygen) and direct you to the corresponding specialized clinic waiting area.

4

Specialist Consultation

Meet with senior resident clinicians or consultants. Follow-up investigations (laboratory/radiology) or pharmacy prescriptions will be processed on-site.

Official Public Ward Schedule

Strict Inpatient Visiting Hours

To ensure infection prevention and maintain a healing environment for admitted patients, visitation is strictly enforced according to Ministry of Health public hospital regulations. Maximum of 2 visitors per bed session.

Morning Session 06:30 AM – 07:30 AM
Afternoon / Evening 16:30 PM – 17:30 PM

NHIMA Coverage & Verification

National Health Insurance Scheme (NHIMA) beneficiaries enjoy seamless access to specialized outpatient consultations, diagnostic scans, surgical procedures, and inpatient stays. Please bring your active NHIMA ID card or registered NRC.

NHIMA Desk: Ground Floor, Main OPD

Public Care & Standard Fees

Public medical services are subsidized in accordance with Ministry of Health guidelines. Standard administrative fees or non-scheme services are processed at the official Ministry Accounts Counter. Always request an official receipt.

Accounts Counter: OPD Entrance
Frequently Asked Questions

Patient & Visitor Guidance

Please bring a valid Zambian National Registration Card (NRC) or Passport, your official referral letter from a local Urban Health Centre or District Hospital, and your active NHIMA card if applicable.

Visiting hours (06:30 AM – 07:30 AM and 16:30 PM – 17:30 PM) are strictly enforced for infection prevention and patient care routines. Exceptions require explicit clearance from the Ward Sister-in-Charge.

Yes, the Accident & Emergency (A&E) Department operates 24 hours a day, 7 days a week. Emergency cases do not require a prior referral letter.

Specialist clinics (Surgery, Internal Medicine, Pediatrics, Gynaecology) require initial triage and referral processing at the Main Records & Registration Counter.